Human support

How can we help?

For installation, scanning, billing, alerts, privacy, or account questions, email us. Include your .myshopify.com domain and a short description, but never send passwords, access tokens, customer data, or payment details.

Before contacting support

• Open Quantlock Catalog Alerts from Shopify Admin rather than an old copied iframe URL.
• Run a new catalog scan and note the approximate time.
• For an unexpected alert, include the product name and whether a sale, CSV import, supplier app, or bulk update was running.

Response target

We aim to acknowledge support requests within two business days. Critical availability or security reports are prioritized.